FAQ

1. Customer Service?

You can contact us anytime through the contact form located on our contact us page. Our office hours are Monday through Friday 7am-5pm Pacific Time and we generally respond to all inquires within 24 hours.

2. What payment methods are accepted?

We accept all major credit cards, including American Express, VISA, MasterCard, and Discover. We also accept PayPal.

3. General shipping cost?

Ground shipping is free for all orders over $99 shipped within the contiguous United States. However, due to the high cost of shipping to Hawaii, Alaska, and US Territories, an additional shipping and handling cost is applied to these areas. This charge varies depending on where the package is being shipped and the exact cost is calculated and displayed during the checkout process before an order is completed. Overnight, 2 Day, and 3 Day shipping options are not eligible for free shipping. Please refer to our shipping policy for additional information.

4. Ordering online/ Security Concerns?

We work to protect the security of your information during transmission by using Secure Socket Layer (SSL). When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.

5. Order and Shipping Status?

When your order is shipped, you will receive an email to the email address associated with the order which contains a tracking number. You can check the status of your order at any time by visiting our order status page.

6. How long does it generally take to receive my order?

Orders are generally processed within 24-72 hours from the time payment is received. FedEx and UPS Ground generally take 2-7 business days to deliver the package from the time it ships from our warehouse.